Terms and Conditions

1. DEFINITIONS

1) For all purposes, the parties agree to the following definitions:

1.a) Company: GO PARK, Lda.
2.b) GO PARK or simply Car Park: managed by the company, comprising a covered and enclosed car park and an open-air car park with permanent surveillance 24 hours a day, 365 days a year, and with restricted access to third parties.
3.c) Vehicle Drop-off Location by the Client: Rua do Barreiro, n.º 492, armazém D, Moreira, 4470-573 Maia, as the official vehicle reception point. (Any delivery carried out outside this location shall be deemed invalid and may result in the refusal to provide the service. The car park assumes no liability for vehicles delivered outside the indicated location.)
4.d) Client: Any natural or legal person who will use the car park under the conditions set out in this agreement.
5.e) Vehicle: A motor vehicle over which the client holds lawful availability, under any legitimate title, excluding any accessory item not incorporated therein that may be appropriated.
6.f) Airport: Francisco Sá Carneiro Airport, in the vicinity of which the GO PARK Car Park is located.

2. SUBJECT MATTER OF THE CONTRACT

The purpose of this contract is to make GO PARK's facilities available for the periods agreed between the Client and the Company, subject to the other conditions set out in the following clauses

3. DURATION OF THE CONTRACT

This contract shall have the duration agreed in each case between the Client and the Company, without prejudice to such period being extended or shortened by mutual communication between the parties

4. CONDITIONS

1) The Client shall be entitled to the following benefits:

a) Parking of the Vehicle at the Car Park facilities for the duration of this Contract.
b) The possible collection and delivery of the Client's Vehicle at the Airport, where specifically agreed between the Client and the Company, with a minimum of 12 hours' notice, to be carried out by duly authorised Company employees.
c) Free transportation of the Client, their companions, and luggage from the Car Park to the Airport and vice versa, using Company transport.
d) Washing of the Vehicle, provided it is specifically requested by the Client or offered by the Company.

2) The granting of the benefits referred to in the preceding paragraph is conditional upon:

a) The Client shall hand over the Vehicle key to duly authorised representatives of the Company, either upon depositing the Vehicle at the Car Park or upon its collection at the Airport, after which the Vehicle will be parked at GO PARK's facilities.
b)
The Company's authorised employees may, at any time, proceed with the movement of Vehicles between our car parks:
- – Open-air: located at Rua das Minhoteiras S/N in Moreira and Rua dos Marcos 7 e 8 traseiras in Custóias, situated 4 km apart from each other, in order to allow movements of other vehicles that are in the meantime collected by other Clients, or, in any case, to allow the optimisation of the Car Park's open-air parking spaces.
- – Covered: Rua do Barreiro, n.º 492, armazém D, Moreira, 4470-573 Maia and, Rua do Pinhal, 281, armazém 7, in Moreira, situated 1.5 km apart from each other, in order to allow movements of other vehicles that are in the meantime collected by other Clients, or, in any case, to allow the optimisation of the Car Park's covered parking spaces.
c) The authorisation to drive the Vehicle on public roads by Company employees, where the collection/delivery of the Vehicle at the Airport has been requested and agreed, shall be valid for the route between our covered Car Parks, between our open-air Car Parks, and between covered and open-air Car Parks and the Airport. In exceptional cases, the Vehicle may be moved along another route with the knowledge and authorisation of the Client.

5. CONDITIONS AND PRICING

1) The collection of the Vehicle is subject to prior request by the Client, through one of the following methods:

a) Prior indication, provided at the time of Vehicle drop-off, or by telephone, online, or e-mail communication made at a later time, specifying the date and time of the Client's return, together with an indication of the direct Vehicle delivery method or free transport to the Car Park.
b) In the absence of any of the prior procedures set out in the preceding paragraph, the collection of the Vehicle may still be arranged by communicating with a duly identified Company employee present at the Airport, or by telephone contact with the Company. The Client accepts that, in such a case, the Vehicle collection procedure may be subject to delays.

2) The price payable by the Client shall be that set out in the price list published on the website www.gopark.pt and at the facilities, and shall correspond to the number of days multiplied by each daily rate [each unit is 24 h; partial periods are not billed.

6. CLIENT OBLIGATIONS

The Client undertakes to the Company to:

1. Deliver the Vehicle in full mechanical condition, in proper working order, and with all technical inspections and roadworthiness certificates completed, as well as all documentation legally required to adequately demonstrate the Client's availability of the Vehicle and permit its movement by Company employees. Delivery shall be effected by handing over the Vehicle keys providing access thereto, the alarm remote control if autonomous, and any other device that may be required to deactivate the alarm in case of necessity.
2. Permit access to the interior of the Vehicle and its operation by Company employees, as per and for the purposes of clause 4, paragraph 2). Any other access to the Vehicle is excluded, except any access that may at any time be ordered by authorities with relevant powers.
3. Carry out the check-in and check-out procedures set out in clause 7.
4. Pay the price for the services subject to this contract in accordance with the price list in force at any given time.
5. Remove from their vehicle all personal belongings and items that are not necessary for driving or parking it (in particular all personal belongings and/or items of value);
6. Authorise the Company, through its employees, to remove from the Vehicle, after delivery, any externally fitted element that is easily detachable, such as aerials and other aftermarket accessories, which must be refitted to the vehicle at the time of collection;
7. Authorise the Company to manoeuvre and park the vehicle in GO PARK's car parks, within a radius of 4 km from each other.
8. In the event of an accident, clients accept that vehicle repairs will be carried out at the workshop contracted by GO PARK, to the exclusion of any other.
9. Clients whose vehicle is on a public road must always activate the vehicle's compulsory insurance in the event of an accident.
10. Comply with the check-in/check-out dates and times booked by the client. Failure to comply with the scheduled dates and times for drop-off or collection may result in delays, for which the Company assumes no responsibility.
11. Comply with the signage, hygiene, and safety rules posted inside and at the access points of the Car Park;
12. Follow the lawful instructions given by GO PARK, respecting all notices displayed within the Car Park;
13. Not drive vehicles within the Car Park under the influence of alcohol, psychotropic substances, or narcotics;
14. Not engage within the Car Park in any acts contrary to the law or public order;
15. Not use the Car Park for any purpose other than that for which it is intended;
16. Circulate and manoeuvre with the care necessary to avoid any and all accident situations;
17. Not engage in any act that in any way prevents, hinders, or creates obstacles to the use of the Car Park by Clients;
18. Not introduce into the Car Park any explosive substances or combustible or flammable materials;
19. Not make unauthorised use of the electrical sockets and electrical installations within the Car Park.

7. VEHICLE DROP-OFF AND COLLECTION

The drop-off of the Vehicle, whether by immediate deposit at the Car Park (official vehicle reception point described in clause 1, paragraph 1, subparagraph c)) or by collection at the Airport, shall comply with the following:

a) The client must deliver the Vehicle free of any item that does not form an integral part of it, whether in the passenger compartment or in the boot, including communication equipment, radios, computers, cameras, clothing, or any other physically appropriable item, for which GO PARK assumes no liability;
b) The Client and the Company's representative shall carry out a check-in of the Vehicle, which shall include an inspection of the interior and exterior of the Vehicle, together with photographic records, in order to register the mileage, fuel level, damage, wear, or defects existing at the time of delivery.
c) The collection of the Vehicle by the Client shall be preceded by a check-out of the Vehicle, with an inspection by the Client and the Company's representative, in order to confirm the vehicle's mileage, the absence of damage, or any liabilities on the part of the Company, with the Client signing a Client Reception Document containing all such information.
d) Any complaint the Client wishes to make must be submitted at the Company's premises at the GO PARK car park. Any complaint regarding the condition of the vehicle must be made at the end of the check-out and inspection by the Client, failing which the right to make a complaint shall lapse.
e) Photographs relating to the Vehicles will be destroyed 7 days after delivery to the client.
f) It is presumed that the client authorises the taking of photographs, thereby releasing the Company from any liability in the event of refusal.
g) The Company does not accept liability for possible paintwork damage concealed by dirt.

8. COMPANY LIABILITY

1) The Company shall be liable to the Client for damage caused by its employees, strictly in the following cases:

a) Damage caused to the Vehicle itself as a result of handling within the Car Park for the purposes set out in clause 4, paragraph 2).
b) Any damage suffered by the Client and their companions as a result of transportation pursuant to clause 4, paragraph 1), provided such damage arises from an unlawful act constituting gross negligence or wilful misconduct on the part of the Company employee acting as the driver of the transport vehicle in question.
c) Any other damage arising from an unlawful act committed with wilful misconduct or gross negligence by Company employees, representatives, or agents, and whose liability cannot be excluded under clause 7, paragraph 2).

2) The Company's liability is expressly excluded with regard to:

a) Damage suffered by the Client in connection with the theft of any items left in the vehicle after its delivery, in breach of clause 7, paragraph 1).
b) Any mechanical damage to the Vehicle not caused by Company employees, including damage caused by third parties as a result of their unlawful intrusion into the GO PARK car park, notwithstanding the fencing, alarm, and surveillance systems in place, or damage resulting from natural causes that cannot be avoided by the Company;
c) GO PARK's insurance policy does not cover any damage arising from natural disasters or adverse weather conditions.
d) We are not liable for isolated glass breakage.
e) Recommendation for vehicle drop-off. Airlines recommend 2 hours in advance for international flights and 1 hour for domestic flights. Although the reception of your vehicle and its transfer to the terminal takes only a few minutes, the Client should arrive at our facilities 20 minutes before the scheduled opening of their check-in. We are not liable for missed flights.
f) The Company is not liable for a missed flight if the Client fails to complete check-in and has not allowed sufficient time, or if the complimentary transport service is delayed, for example due to heavy traffic, weather conditions, or delay in accessing the curbside because it is full, etc. …
g) The Company shall never be liable for any problem the vehicle has when starting, mechanical failures, window problems, flat tyres, existing bodywork damage, or battery issues. We commit only to assisting, and the client may not make claims on the basis of these facts
h) Paintwork damage not caused by structural damage is excluded. Minor scratches, chips, and scratches affecting the paintwork and/or parts of the vehicle that are not the result of structural damage to the vehicle (impact and/or friction with another vehicle, pillar, or other object that deforms, dents, and/or displaces one or more parts of the vehicle). This also excludes damage to the underside of the vehicle and damage that is not appreciable due to dirt.

3) GO PARK reserves the right to move the vehicle between car parks for the better optimisation of the parking capacity available to GO PARK.

4) GO PARK undertakes to refund the parking fee only where the client misses their flight.

5) GO PARK reserves the right to temporarily suspend client transportation for public health reasons (e.g. COVID-19) and/or for the safety of its clients.

9. CLIENT LIABILITY

1. The Client shall be liable for any fines, penalties, or liabilities that the Company is required to pay as a result of any irregularity found in the Vehicle, its documentation, or its title. Without prejudice to the defence rights available to the Company under applicable law, the Client shall reimburse the Company for all costs incurred by it, including legal costs for solicitors and lawyers.
2. In the event of non-payment by the Client of the contracted price or any other expenses borne by the Company, the Company shall have a right of retention over the Vehicle, which shall be released once the outstanding amount is paid in full, including the price due for the additional days of parking of the Vehicle plus default interest.
3. Circulation within the Car Park up to its interior is the responsibility of the Clients and vehicle owners, under the conditions set out in applicable legislation.
4. In the event of accidents occurring within the Car Park causing damage to the facilities, equipment, Car Park staff, vehicles, or third parties, where responsibility is presumably attributable to any Client, that Client shall bear the duty to compensate and indemnify all resulting damage.
5. The party responsible for the accidents, damage, or other acts referred to in the preceding paragraph is obliged to report them immediately to the Car Park's service staff.
6. If the notification referred to in the preceding paragraph has not been made, or if the responsible party refuses to comply with the provisions of paragraph 5 of this article, the presence of law enforcement authorities will be requested, and the defaulting Client shall be liable not only for the damage caused but also for all costs incurred by GOPARK in the proceedings it is required to conduct.

10. CLIENT LIABILITY FOR FIRES AND DAMAGE

The Client is fully liable for any fire, explosion, or damage caused by their vehicle within the car park, including:

a) Damage to other vehicles parked on the premises;
b) Damage to the car park's infrastructure, equipment, and other movable property;
c) Damage to third parties, whether material or personal.

The client undertakes to ensure that their vehicle is in perfect working condition and free from any anomalies that could pose a risk of fire or other incidents.

The car park declines any liability for damage caused by clients' or users' vehicles, unless it is demonstrated that such damage resulted from direct negligence on the part of the car park management.

11. MISCELLANEOUS PROVISIONS

All communications between the parties resulting in amendments to this contract shall be made in writing and addressed by the client to the Company's address or e-mail. Communications from the Company shall be sent to the Client's address or e-mail address indicated in the particular conditions.

12. AGREED JURISDICTION

The validity, interpretation, and effects of this Contract / Service shall be governed exclusively by Portuguese law.

For all matters arising from or related to this contract, jurisdiction is vested exclusively in the courts of the District of Porto, with express waiver of any other jurisdiction.

The Client declares to be fully informed and aware of the content of this contract.

PRICE LIST

DISPLAYED AT THE GO PARK CAR PARK OR THE VALUE RESULTING FROM THE ONLINE SIMULATOR ON THE WEBSITE www.gopark.pt

MINIMUM UNIT: 24 HOURS (PARTIAL OR HOURLY PERIODS ARE NOT BILLED)
PASSENGER TRANSPORT/COLLECTION TO THE AIRPORT: FREE OF CHARGE.
AIRPORT DROP-OFF/COLLECTION FEE (VALET/DRIVER CAR): ALL PERIODS ARE 24H.
ALL PRICES INCLUDE VAT AT THE APPLICABLE RATE.

13. EXTRA SERVICES

KEY IN HAND

The service previously requested for the Client to carry the key during the parking contract period is subject to the following guidelines:

1) The Client agrees to provide GO PARK employees with the vehicle key/card for its movement within the premises for handling and parking purposes.
2) Under no circumstances will the Client be permitted to park within the Exterior/Interior premises of GO PARK.
3) The Client will retain possession of the vehicle keys until the contracted collection date; after arriving, the Client must hand them over to GO PARK employees for handling and delivery of the vehicle.
4)
GO PARK's liability is expressly excluded with regard to:
- a) Loss of the key/card.
- a.a) In the event of loss of the key/card, the Client shall compensate GO PARK for each 24-hour period until the vehicle can be removed from its parking space, given the commitment to subsequent reservations for the space occupied by the vehicle.
5) We are not liable for any problem the Vehicle has when starting, mechanical failures, window problems, flat tyres, existing bodywork damage, or battery failure. We commit only to assisting as much as possible, and the Client may not make claims on the basis of these facts.
6) It is presumed that the Client authorises the taking of photographs, thereby releasing the Company from any liability in the event of refusal. The Company does not accept liability for possible paintwork damage concealed by dirt or rain marks that prevent its visibility.

VEHICLE VACUUMING AND/OR WASHING

The service previously requested for the Client to have their vehicle vacuumed and/or washed during the parking contract period is subject to the following guidelines:

1) The Client agrees to provide GO PARK employees with the vehicle key/card for its movement within the premises for handling and parking purposes.
2) The contracted vacuuming and/or washing may not be carried out due to various factors such as: logistics between the contracted washing company and GO PARK, excess bookings for the collection date, etc.
2.1) GO PARK undertakes to refund the extra service contracted and paid through platforms and/or in advance, and to deduct the value from the final reservation amount.

ELECTRIC CHARGING

The Client agrees to the movement of the vehicle to GO PARK's partner charging station for electric charging. The Company's liability is expressly excluded with regard to:

a) Client failing to leave the charging cables for the vehicle.
b) Client failing to unlock the charging option.
3) The contracted electric charging may not be carried out due to various factors such as logistics between the contracted charging company and GO PARK, excess bookings for the collection date, equipment failure, etc.
4) The client must leave the charging card.

FREE SHUTTLE

The passenger transport/collection service to the airport is a complimentary free-of-charge service and is subject to the following guidelines:

1) Upon delivery of the vehicle at GO PARK's facilities, the Client agrees to attend with one companion only, for a total of 2 persons.
1.1) If attending with more than 1 person, the Client agrees that they may need to wait for the period stipulated by employees in organising the scheduled services.
2) During peak periods, the recommended number of passengers is 2 persons.
3) On the day of the return journey, the Car Park may request that only the driver be transported to the Car Park for better internal reservation management.
4) We are not liable for long waiting times resulting from heavy traffic, weather conditions, or delays in accessing the Airport terminal barriers because they are full, etc. We commit only to assisting as much as possible, and the Client may not make claims on the basis of these facts.
5) The meeting point on return from the journey is always at DEPARTURES, door A (last door of the Departures terminal). The Client must contact us by telephone when inside the terminal or at door A.

VALET SERVICE

The use of this service implies the Client's knowledge and acceptance of the general conditions of the Vallet service:

1) The Client shall notify GO PARK by telephone at least 15 minutes before arriving at the airport
2) The Client must provide vehicle and journey details, as well as detailed information regarding any items declared in the vehicle and its condition, including scratches and dents.
3) The collection and delivery of the Client's vehicle will always take place at the Departures Terminal, Door A (last door of the Departures terminal).
4) The Client must leave in the vehicle all documents required for its circulation.

14. OPERATING HOURS

The Car Park operates under the following schedule: Rotation and Full-Use Subscription Scheme – 24 hours a day;

1. Irrespective of the schedule defined above, the Car Park may close due to force majeure, in particular in the event of:

a) Natural disasters;
b) Abnormal situations involving danger to Users or vehicles;
c) The need to carry out repairs within the Car Park, requiring it to be, wholly or partially, clear and free.

15. VEHICLE CLASSES

The Car Park is intended for the parking of light motor vehicles.

1) Vehicles such as campervans, caravans, motorhomes, or mobile homes may be refused due to their size.

Acceptance of such vehicles is subject to the following guidelines:

1) The Client agrees to an additional payment for each parking space occupied by the vehicle
2) GO PARK disclaims all liability if the Client makes a car park reservation through third-party platforms where information regarding vehicle size approval is not provided correctly.

16. ABUSIVE PARKING

Abusive parking is understood to mean vehicles that:

1. Have been parked for more than two months without the owner paying the applicable fees for that period;
2. Are parked in the car park without any prior notice to the Company;
3. Remain in the Car Park for periods exceeding forty-eight hours and display obvious external signs of abandonment or inability to move safely under their own power.

In the event of abusive parking, GO PARK will proceed with the removal of the vehicle to a location within the Car Park deemed convenient, or to an external storage facility designated for that purpose, and the vehicle owner shall bear all costs of such removal.

17. PURCHASE PROCESS

To purchase the Services offered on the Website, the Client must follow the instructions presented on screen and accept the purchase by following the instructions referred to above.

Where the Client is a natural person, they must be at least 18 years of age to purchase the Services.

The contract shall be concluded by the Client by completing the various forms presented throughout the purchase process and by expressly accepting these Terms and Conditions, as well as all conditions applicable to the contracted product. During the purchase process, once the form has been submitted and the process completed, the Client's full acceptance of GO PARK's commercial proposal, as well as the applicable conditions, will be implied, with the Client being redirected to a purchase confirmation page on screen, which the Client may print.